KTH Tech provides digital products, software platforms, and services. This Policy explains how and when you receive access after a successful purchase.
1. How Delivery Works
After successful payment, customers receive access to the platform via email confirmation, a secure login link, onboarding instructions, or account activation. No physical goods are shipped.
2. Delivery Timelines
- Self-service subscriptions — access is activated immediately, and login details are emailed within 1 hour of payment confirmation.
- Onboarded platforms — for products requiring setup, our team provisions your account and sends onboarding instructions within 1–2 business days.
- Enterprise programmes & custom builds — delivery timelines are agreed in writing in your order or statement of work.
3. Accessing Your Product
Please ensure the email address provided at checkout is correct, as all access details are sent there. Check your spam or junk folder if you do not see our email. If access has not arrived within the timelines above, contact [email protected].
4. Failed or Delayed Delivery
If we are unable to deliver access due to a technical issue on our side, we will resolve it promptly or, where delivery cannot be completed, offer a refund in line with our Refund Policy.
5. System Requirements
Our platforms are delivered over the web and require a modern browser and a stable internet connection. Specific requirements, where applicable, are listed on the relevant product page.
6. Contact
Delivery queries: [email protected].