KTH Tech/Consulting/WhatsApp Automation
Build · Automation

WhatsApp Automation for SA business.

Your customers already live on WhatsApp. We put an AI agent there that answers instantly, sends the catalogue, takes the order and follows up — on the WhatsApp Business API, wired to your systems, POPIA-safe, and live within two weeks.

Free 30-minute scoping call · scoped reply within one business day · 19+ years, R2bn+ delivered

01What we build

AI auto-repliesAn agent trained on your products, prices and policies — answering at 2am, during load shedding, in the queue you never see.
Catalogue & ordersShow products, take orders and send payment links inside the chat — no app download, no website hop.
Broadcasts & campaignsReach opted-in customers with specials, restocks and reminders — measured, and POPIA-safe.
Business API & setupWe provision the WhatsApp Business API, verify your number and connect it to your CRM, store or bookings.

02How we work

Scope.The questions, orders and follow-ups that eat your team's day — mapped in one session.
Connect.WhatsApp Business API provisioned, number verified, wired to the systems you already use.
Automate.The AI agent goes live — replies, catalogue, orders and broadcasts running from day one.
Grow.It keeps learning — new products, new campaigns, new channels as you scale.

03What you get

A working WhatsApp channel that sells and supports on its own inside two weeks — answering the messages that used to pile up, with clear reporting on what it handled, at a simple monthly fee.

WhatsApp Business APIPOPIA-safeTrained on your businessLive in 2 weeksWired to your systems

04Common questions

How much does WhatsApp automation cost in South Africa?

There is no fixed sticker price because the right build depends on your message volume and how deeply it wires into your systems. We scope it in one free call and price it as a simple monthly fee — a working setup, not a per-seat licence. There is no free tier: you get a scoped demo, then a paid build.

Do I need the WhatsApp Business API?

For automation at scale — AI replies, broadcasts to opted-in customers, order updates and multiple agents — yes, the WhatsApp Business API is the right foundation, and we set it up for you. A single-phone WhatsApp Business app is fine for a very small operation, and we will tell you honestly which one you need.

Is WhatsApp automation POPIA-compliant?

It can be, and we build it that way from day one: opt-in captured and stored properly, data minimised, an easy opt-out on every broadcast, and your privacy policy updated to cover WhatsApp. Buying random contact lists or messaging people who never opted in is not compliant and we will not do it.

How long does it take to go live?

Most setups are live within two weeks of scoping — number verified, AI agent trained on your products and policies, and the first automations running. More complex integrations take longer, and we give you a clear timeline before we start.

Put WhatsApp to work.

We will provision the Business API, train the agent on your business and put it live — scoped and priced in one conversation.

Automate my WhatsApp →

Want the background first? Read: WhatsApp Business for SA SMEs — the 2026 playbook →